Support System
Our issue-tracking system allows you to browse, search, comment on issues, as well as entering new issues.
- Browsing and searching is available to any user
- To comment or enter issues, you must register
- Our e-mail usage policy is outlined here
Most users will find the system self-explanatory, but please review the FAQs listed below for instructions on the most common operations.
Support System FAQ
- How do I enter a new issue?
- How do I search for an issue?
- How do I see all of my issues?
- How can I receive email updates about an issue?
- What do the issue priorities mean?
How do I enter a new issue?
You must register before you can create a new issue. After registering:
- Click on CREATE NEW ISSUE tab
- Select the Project and Issue Type and click Next.
- Enter the issue details and click on Create.
- You can verify that the issue has been created in the Find Issues window.
How do I search for an issue?
You can search for an issue on the Home page by:
- Selecting a filter under Filter Issues
- Filter choices:
- All
- Outstanding
- Reported by me
- Assigned to me
OR
- Click on Find Issues
- Click on View - This displays all the issues.
Issues can be selected by Issue Attributes:
- Issue Type(Any,Bug,New Feature,Task, Improvement)
- Reported By (Any User, Specific User,Specific Group)
- Assignee (Any User,Specific User,Specific Group..)
- Status(Any,Open,In Progress..)
The Quick Search on the right corner can also be used to find an issue.
How do I see all issues that I entered?
A user who has logged in,can view all issues he reported by:
- Clicking on Reported by me under Filter Issues on the HOME page
OR
- Click on Find Issues tab.
- Go to Issue Attribute"Reported By:" and select Specify User and enter your User Name under that and select View. This will display all the issues you entered.
How can I receive email updates about an issue?
A user can be notified of updates about an issue by becoming a Watcher to an issue.Steps to add to issue Watchers list
- Click on the Find Issues tab and select View, this brings up all the issues.
- Click on the issue to which you want to be added as a Watcher.
- Click on Watch it under Operations. You are then added to the watch list for this issue.- You are then notified whenever a change is made to the issue.
What do the issue priorities mean?
We use the issue priority to categorize the effect of an issue on our entire user base. Please don't be offended if you enter an issue as a Blocker, because it keeps you from getting your task accomplished, to a Major issue because the issue is specific to a particular OS or website feature that may not affect most other users of the software.
- Blocker - makes most important functions of the software unusable for most users.
- Critical - makes a specific function unusable by most users or makes the software entirely unusable for some users. Also for issues that will always give the users misleading information or test results.
- Major - issues that make the usage of the product unnecessarily difficult and have no easy work-around
- Minor - issues that would improve the usage of the software or for greater difficulty issues that have an easy workaround
- Trivial - nice to have features, cosmetic improvements
